Carbon offers a new category in our Support Tickets section labeled as Request New Library Assets where users can post their requests.
Typical turn around is currently a month for standard priority fixture requests. We offer priority fixture build service for a fee with a 7 day or less turn-around for mission-critical projects. For standard priority requests with no fee, use the link below. For priority requests please contact sales@imaginary-labs.com
Request a New Support Request
To Submit a Library Asset Request
- Ensure you input a correct email address: This allows our support team to follow up.
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Select options:
- Product: Carbon Plugin
- Request Type: New Library Asset Request
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Fill out asset details:
- Model
- Manufacturer
- Urgent requests (optional): Our support team will be in touch about expedited options.
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Provide a brief summary:
- In the subject line, summarize your request
- The description field should be used for specifying fixture modes and other additional details
Please use ONE TICKET PER ITEM so that our team can keep track of individual requests
Ensure that the highlighted options are set correctly for the library lines to appear